Strategic-Tactical Conversation
In modern society it has become customary for some to believe that they may intimidate or bully others, physically or verbally. Be it as supervisors, as clients, as work mates, employed staff or in emocional family units. This is completely unacceptable.
However, few employers give their staff the necessary tools to defuse such situations. And even less emotional partners realise the existence of the tools necessary to give them a happier home.
If this sounds familiar, you may well find you solution you are looking for here.
Who is this program for?
This program is designed for anyone who may have to confront verbal abuse during their working or indeed social life.
- Large companies with a face to the public.
- Banks
- Shopping centres
- Security companies.
- Unemployment officers.
- Housing associations.
- Recruitment agencies.
- Security staff and door supervisors.
- hospital staff.
As well as smaller businesses and individuals who would like to improve their own personal communication skills.
In fact, busy people from all walks of life that meet the general public in face-to-face situations, where animosity and aggravation could lead to violent confrontations.
Program objective
The objective of this program is to learn to communicate with agitated, verbally abusive and possible aggressive, persons.
Learning how to understand their grievances and learning how to empathize with them to the extent that you can remove yourself from the uncomfortable situation, without violence occurring.
You will also learn about the physical and mental phases arguments habitually pass through as they escalate and how to diffuse them in advance.
Contents / Syllabus
- Explanation of Strategic/tactical conversation.
- Psychology of conflictive conversation.
- Understanding the needs of your aggressor.
- Understanding your own ego.
- Empathy versus Sympathy
- Understanding the rules of conflictive discussions.
- Understand the physiology of conflictive discussions.
- Documentation of incidences for future reference.
- Excersice, exam & questionnaire.
Being able to manage a potentially threatening confrontation verbally, will help you in you quest to become free from fear whilst learning more about the darker side of society, knowing you now posses the necessary skillset to securely navigate the world around you.
Price List
Training options
- Online seminar - Live - Available Worldwide € 200
- Pre-recorded course - Live - € 25 (Discount available)
- Workshop - Call for quotation